Download Buzz Casino App for iOS & Android

# Buzz Casino App Download & Installation Guide Buzz Casino offers a mobile app that brings online gaming to your smartphone or tablet. The app is available as a downloadable application for both iOS and Android devices. Before downloading, you must be at least 18 years old and located in the United Kingdom. The app connects to your existing Buzz Casino account, allowing you to access games, manage deposits and withdrawals, and use safer gambling tools on the move. Account registration and verification requirements apply before you can begin playing. ## Mobile App Access & Compatibility The Buzz Casino mobile app is classified as a "Mobile App" under the service terms, defined as any device application made available in downloadable format for smartphones and tablet devices. You can download the app from your device's app store and install it to access services previously available only through the website. ## Account Requirements Before Download Your Buzz Casino account must meet specific eligibility criteria. You must be at least 18 years of age located in the United Kingdom (the only Permitted Jurisdiction), legally capable of entering binding contracts, and not currently self-excluded from Buzz Group services. You cannot have previously held an account terminated for breach or improper behaviour. The company reserves the right to request identification, credit, and anti-money laundering verification documents before allowing deposits. ## Installation & Login Process Once downloaded, launch the app and log in using your email address and password (your Login Credentials). If you opened your account at a Buzz Bingo Club, you can use your membership number and PIN instead. Keep your Login Credentials confidential. You are not permitted to share them with anyone or allow another person to use your account for gaming. The app remains your personal, non-commercial use only. ## Deposits & Payments via App You can deposit funds through the mobile app using accepted payment methods: debit cards (maximum five active cards per account), Apple Pay, Google Pay, PayPal, Open Banking, and PaySafe. Credit cards are not accepted. You must be the authorised cardholder. The comapny retains any interest on account funds. Maximum deposits at Buzz Bingo Clubs are £1,000; online limits may differ. Deposits must support genuine intention to play-using your account as a banking facility is prohibited. ## Safer Gambling Tools in the App Buzz Casino provides several responsible gambling controls accessible through the app's "My Account" and "Safer Gambling" sections. You can set daily deposit limits, loss limits, take time-out breaks (24 hours to 6 weeks), receive gameplay session reminders, and close your account. These tools apply only to online play via the app-Buzz Bingo Club restrictions are separate. During any time-out period, you will not receive marketing communications as soon as reasonably practicable. ## Placing Wagers & Game Rules All wagers placed through the app are at your own risk and discretion. Valid wagers receive unique transaction codes once accepted by the server. Game Rules for each game are accessible by clicking the Help section after launching a game. Random Number Generators determine most game outcomes independently and randomly. Maximum winnings are £250,000 per wager (excluding progressive jackpots and advertised promotions). If you exit the app during gameplay, games resolve according to their specific rules. ## Account Security & Device Use You are solely responsible for maintaining Login Credential confidentiality and for all activities on your account when correct credentials are used. Immediately notify Customer Services of any unauthorised access or security breaches. Use your own personal device for the app; do not share devices with others. Buzz Casino accepts no liability for loss or damage from your device failure, internet disconnection, or third-party misuse. Log out at the end of each session. ## Withdrawals From the App Withdrawal requests can only be made by the account holder. Withdrawals may take up to five Business Days to process. You cannot reverse a withdrawal request once submitted. For withdrawals of £10,000 or more, enhanced security checks apply-contact Customer Services for assistance. Your payment service provider may impose additional withdrawal limits. Funds are held in a segregated client bank account meeting Gambling Commission Medium Protection standards. ## Data, Privacy & Marketing Your personal information is processed under Buzz Casino's Privacy Policy and Data Protection Act 2018 requirements. If you opted in to marketing communications, you receive contact via email, SMS, direct mail, WhatsApp, and other available methods. You can unsubscribe anytime using the unsubscribe option in communications. During self-exclusion or time-out periods, marketing stops within specified timeframes. CCTV operates at physical clubs; the app does not involve surveillance. ## Account Suspension & Closure Buzz Casino reserves the right to suspend or close your account without prior notice if you engage in Prohibited Behaviour, fail due diligence requirements, breach Terms of Use, or if requested by regulatory authorities. Prohibited Behaviours include using payment methods not in your name, money laundering, fraud, collusion, exploiting errors, or abusing promotions. Closure may result in withheld winnings, forfeited bonuses, and liability for company losses. You can voluntarily close your account anytime by contacting Customer Services. ## Self-Exclusion & GAMSTOP You can self-exclude from the Buzz Casino app for 6 months to 5 years. Self-exclusion is separate from closing your account-once activated, your account closes and cannot be reactivated until the period expires. At expiry, complete the "Return to Gaming" process and wait 24 hours before resuming play. Buzz Casino is registered with GAMSTOP (the National Online Self Exclusion Scheme) for UK players. Self-exclusion from the website does not automatically cover Buzz Bingo Clubs-separate procedures apply. Provide accurate details to GAMSTOP to ensure proper matching. ## Errors, Malfunctions & Interruptions Buzz Casino makes every effort to prevent errors and malfunctions but cannot guarantee error-free operation. If your account is credited with winnings due to an error or malfunction, Buzz Casino will void the transaction and withhold winnings-you must repay any withdrawn funds. If an interruption occurs after your wager is received and cannot be influenced, the wager result stands. For single-stage games interrupted before outcome generation, your stake returns. Report any errors or malfunctions to Customer Services immediately. ## Complaints & Dispute Resolution Contact Buzz Casino's Customer Services Team within six months of any gaming issue. They acknowledge concerns within 24 hours. If unresolved within 8 weeks, refer the matter to the Independent Betting Adjudication Service (IBAS) at +44 207 347 5883 or www.ibas-uk.com, free of charge. IBAS decisions are final and binding. Alternatively, use the Resolver platform at www.resolver.co.uk to facilitate complaint resolution. Buzz Casino may record all conversations, phone calls, and emails for dispute reference. ## Jurisdiction & Applicable Law These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over claims arising from app use, though Buzz Casino retains the right to pursue proceedings in your country of residence or other relevant jurisdictions. Effective date: 7th July 2025.